System Configuration
ILA Vietnam Voice Agent - Outbound Sales Consultant
TTS Provider
Select text-to-speech provider for voice synthesis
ILA Sales Agent
Lead qualification & placement test scheduling
Active
STT Provider
AWS
Language
Vietnamese
Type
Outbound
Call Flow Steps
1
Greeting
Confirm name and verify phone number
2
Introduce Call Purpose
Present ILA and current promotions/scholarships
3
Identify Target
Determine if learner is Child or Adult
4
Create Need
Discovery questions for those studying elsewhere
5
Invite for PT
Schedule placement test or trial class
6
Handle Objections
Address concerns about tuition, curriculum, schedule